This refund policy should be read in conjunction with our full Terms and Conditions.
1.1 The Company will not accept an Order for Services from the Client until full payment has been received.
1.2 For credit card payments, the credit card charges are absorbed by the Company. For all other payment methods, the Client is responsible for any charges incurred in the payment transaction. All funds received by the Company must be the full price quoted in the Price List and net of any charges, before the Company will process the Service.
1.3 The Client has three months to send their samples back to the Company from the Order of Service. If the Client fails to send the samples within this time frame, the account will be closed. The Company will charge a reactivation fee to re-open the account and process any samples sent (refer to Appendix 3 for charges).
1.4 Once results are concluded, Client’s data are archived after a period of 6 months. Should the Client wish to access the data after a 6 month period has elapsed, an administration fee will apply as per Appendix 3.
1.5 If the Service is cancelled before the Company issues the Client a Kit, then a full refund will be offered.
1.6 If the Service is cancelled after the Company issues the Client a Kit but before the Client sends back the samples, then a postage and administration fee will apply (Appendix 4).
1.7 If the Service is cancelled once samples are received at the Company then no refund will be due.
1.8 Due to the personalised nature of the Kit, which is customised for each Client, the Service falls outside the Distance Selling Regulations.
1. Cancelling Order Before Shipment of Samples
UK – GBP£ 25.00
Europe – EUR€ 35.00
USA – USD$ 40.00
Canada – CAD$ 50.00
South Africa – ZAR 490.00
Other – USD$ 50.00
2. Reactivation Fee / Archived Cases
UK – GBP£ 50.00
Europe – EUR€ 60.00
USA – USD$ 65.00
Canada – CAD$ 70.00
South Africa – ZAR 815.00
Other – USD$ 65.00 (subject to location)
DNA Paternity Testing Feedback
Thanks you very much and very reliable and very easy to use very well explain
DNA My Dog Canine Breed Test Review
Just a short note to say thank you for the results you sent. The service was very quick and efficient and we were kept informed at all stages.
DNA My Dog Breed Test Feedback
Fantastic service from all the team
Paternity DNA Testing Feedback
Perfect Service.!! Many Thanks.!!
DNA Paternity Test Feedback
Very fast delivery & results, would highly recommend it
Paternity Testing Review
Really good price & fast dispatch. Kit was easy to use with easy to follow instructions. Text message upon reciept test great communication & fast results would deffo recommend this kit & at the moment the price is well worth it.
DNA My Dog Canine Breed DNA Test Review
Excellent service, second to none, great communication. I was guided through the whole process bespoke to the email I sent them directly and I felt I had a genuine service. Would highly recommend as it will help me be proactive for my dogs health in future years. Very grateful.
DNA My Dog DNA Breed Identification Test Kit Feedback
Excellent service many thanks A***
Home DNA Paternity Test Feedback
Thank you very much indeed for your service I am very satisfy for the fast results.
Wisdom Panel Dog Breed Test Review
Great item! Very happy w the quality and w the fast delivery!
Wisdom Panel Dog DNA Test Testimonial
I've just received my results from my dog dna test. I had my doubts as to how genuine this is, but I am absolutely delighted. Thank you for your help x
Sibling DNA Test Review
Excellent service fab customer support
Mars Wisdom Panel Insights Dog Breed DNA Test Review
Exactly as described, excellent service, thankyou.
Wisdom Panel 2.0 Insights Dog DNA Test Review
Item was shipped promptly and delivered within a few days on my address in the Netherlands. Receipt of the returned DNA was confirmed just as promptly. Perfect.
DNA Paternity Testing Review
Very happy all round with the service... Thank you..
Paternity DNA Test Review
Thank you for your test. Had results and it has given our family peace of mind now we know and she is my first grand-daughter so a lovely outcome.
Wisdom Panel Insights Dog DNA Test Review
Wow, fastest delivery ever on Amazon - ordered at lunchtime and delivered first thing the next morning.
Wisdom Panel 2.0 Dog Breed DNA Test Review
Whole process worked no problem. Very informative.
Paternity Test Feedback
A* highly recommended!!!!!
DNA My Dog Breed Test Review
Fantastic and great service. Thanks x
DNA My Dog Test Review
Really happy with this. Money well spent. Thank you.
Home DNA Paternity Test Review
Brilliant, every time I sent a message they message back within minutes. Very good.
Home Paternity Test Review
Wisdom Panel 2.0 Insights Dog Test Review
Brilliant service, got here so quickly too. Very pleased Got results quickly.
Siblingship DNA Test Review
Thank you so much for your great service and speed. Much appreciated.
Wisdom Panel Insights Dog Breed DNA Test Review
Immigration DNA Testing Review
Thank you very much for your very prompt and professional service.
Mars Wisdom Panel Dog Breed DNA Test Review
Fast delivery and so pleased with the results.
DNA My Dog Breed Testing Review
Great deal really helpful recommended.
Review for AffinityDNA UK
Many thanks for good service.
Home Paternity Test Review
Grazie gwntilissimi e serissimi. Mi avete dato un ottima notizia.
Paternity Test Feedback
Thanks top service .... superb!
DNA Paternity Test Review
Great service, very helpful and results were received earlier than advertised. Would definitely recommend.
Mars Wisdom Test Feedback
Arrived promptly - easy instructions - up to date progress report.
Paternity DNA Tests Review
Thank you so much for dealing so efficiently with the two DNA tests that I sent to Affinity. I would definitely recommend your company to anyone else who I know who needs similar.
Wisdom Panel Dog Breed DNA Test Review
Extremely happy thank you
Wisdom Panel 2.0 Insights Dog Breed DNA Test Review
Wisdom Canine Breed Detection Test Review
Great results, many thanks.
Mars Wisdom Panel 2.0 Dog Breed DNA Test Review
Amazed at the results! Also, excellent website with lots of helpful info.
Mars Wisdom Panel Breed Test Review
Quick delivery well packed just got results today very happy with this service
DNA My Dog Review
Firstly, we must say how totally impressed we have been with the very high level of service and support from you Guys, especially from you as you have been our main contact… great result backed up by first class service and support from you Guys... Well done