This refund policy should be read in conjunction with our full Terms and Conditions.
1.1 The Company will not accept an Order for Services from the Client until full payment has been received.
1.2 For credit card payments, the credit card charges are absorbed by the Company. For all other payment methods, the Client is responsible for any charges incurred in the payment transaction. All funds received by the Company must be the full price quoted in the Price List and net of any charges, before the Company will process the Service.
1.3 The Client has three months to send their samples back to the Company from the Order of Service. If the Client fails to send the samples within this time frame, the account will be closed. The Company will charge a reactivation fee to re-open the account and process any samples sent (refer to Appendix 3 for charges).
1.4 Once results are concluded, Client’s data are archived after a period of 6 months. Should the Client wish to access the data after a 6 month period has elapsed, an administration fee will apply as per Appendix 3.
1.5 If the Service is cancelled before the Company issues the Client a Kit, then a full refund will be offered.
1.6 If the Service is cancelled after the Company issues the Client a Kit but before the Client sends back the samples, then a postage and administration fee will apply (Appendix 4).
1.7 If the Service is cancelled once samples are received at the Company then no refund will be due.
1.8 Due to the personalised nature of the Kit, which is customised for each Client, the Service falls outside the Distance Selling Regulations.
1. Cancelling Order Before Shipment of Samples
UK – GBP£ 25.00
Europe – EUR€ 35.00
USA – USD$ 40.00
Canada – CAD$ 50.00
South Africa – ZAR 490.00
Other – USD$ 50.00
2. Reactivation Fee / Archived Cases
UK – GBP£ 50.00
Europe – EUR€ 60.00
USA – USD$ 65.00
Canada – CAD$ 70.00
South Africa – ZAR 815.00
Other – USD$ 65.00 (subject to location)
Immigration DNA Testing Review
Thank you very much for your very prompt and professional service.
DNA My Dog Canine Breed DNA Test Review
Excellent service, second to none, great communication. I was guided through the whole process bespoke to the email I sent them directly and I felt I had a genuine service. Would highly recommend as it will help me be proactive for my dogs health in future years. Very grateful.
Wisdom Panel Insights Dog Breed DNA Test Review
Wisdom Panel Dog Breed Test Review
Great item! Very happy w the quality and w the fast delivery!
Home DNA Paternity Test Review
Brilliant, every time I sent a message they message back within minutes. Very good.
Wisdom Panel 2.0 Insights Dog Breed DNA Test Review
Wisdom Panel Dog Breed DNA Test Review
Extremely happy thank you
Home Paternity Test Review
DNA My Dog Breed Test Review
Fantastic and great service. Thanks x
Wisdom Panel Insights Dog DNA Test Review
Wow, fastest delivery ever on Amazon - ordered at lunchtime and delivered first thing the next morning.
Wisdom Panel 2.0 Dog Breed DNA Test Review
Whole process worked no problem. Very informative.
DNA My Dog Canine Breed Test Review
Just a short note to say thank you for the results you sent. The service was very quick and efficient and we were kept informed at all stages.
Mars Wisdom Panel Dog Breed DNA Test Review
Fast delivery and so pleased with the results.
Mars Wisdom Panel Insights Dog Breed DNA Test Review
Exactly as described, excellent service, thankyou.
DNA My Dog Breed Testing Review
Great deal really helpful recommended.
Review for AffinityDNA UK
Many thanks for good service.
Wisdom Panel 2.0 Insights Dog DNA Test Review
Item was shipped promptly and delivered within a few days on my address in the Netherlands. Receipt of the returned DNA was confirmed just as promptly. Perfect.
Mars Wisdom Panel 2.0 Dog Breed DNA Test Review
Amazed at the results! Also, excellent website with lots of helpful info.
DNA My Dog Test Review
Really happy with this. Money well spent. Thank you.