This refund policy should be read in conjunction with our full Terms and Conditions.
1.1 The Company will not accept an Order for Services from the Client until full payment has been received.
1.2 For credit card payments, the credit card charges are absorbed by the Company. For all other payment methods, the Client is responsible for any charges incurred in the payment transaction. All funds received by the Company must be the full price quoted in the Price List and net of any charges, before the Company will process the Service.
1.3 The Client has three months to send their samples back to the Company from the Order of Service. If the Client fails to send the samples within this time frame, the account will be closed. The Company will charge a reactivation fee to re-open the account and process any samples sent (refer to Appendix 3 for charges).
1.4 Once results are concluded, Client’s data are archived after a period of 6 months. Should the Client wish to access the data after a 6 month period has elapsed, an administration fee will apply as per Appendix 3.
1.5 If the Service is cancelled before the Company issues the Client a Kit, then a full refund will be offered.
1.6 If the Service is cancelled after the Company issues the Client a Kit but before the Client sends back the samples, then a postage and administration fee will apply (Appendix 4).
1.7 If the Service is cancelled once samples are received at the Company then no refund will be due.
1.8 Due to the personalised nature of the Kit, which is customised for each Client, the Service falls outside the Distance Selling Regulations.
1. Cancelling Order Before Shipment of Samples
UK – GBP£ 25.00
Europe – EUR€ 35.00
USA – USD$ 40.00
Canada – CAD$ 50.00
South Africa – ZAR 490.00
Other – USD$ 50.00
2. Reactivation Fee / Archived Cases
UK – GBP£ 50.00
Europe – EUR€ 60.00
USA – USD$ 65.00
Canada – CAD$ 70.00
South Africa – ZAR 815.00
Other – USD$ 65.00 (subject to location)
Wisdom Panel 2.0 Insights Dog Breed DNA Test Review
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Review for AffinityDNA UK
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