COVID-19 STATEMENT
We are monitoring the ongoing Coronavirus (COVID-19) pandemic closely and are complying with the Government’s guidance for the workplace.
Our offices are open, and we are processing samples and fulfilling orders. To keep you safe we are washing our hands before packing orders and they are then placed in a Royal Mail bag for our daily collection. Unfortunately we cannot allow drop-ins at our office until further notice.
Our customer services team are working remotely to comply with social distancing regulations. We are experiencing an unprecedented increase in the number of enquiries and our phone lines are extremely busy. Please use the contact form below for any questions and we will respond as quickly as possible, always within one working day.
The laboratories are still open, are adhering to local guidelines and are processing samples as usual. If delays due to social distancing measures are likely to affect your results due date, then we will inform you immediately.
We are experiencing delays with all postal and courier deliveries. If you have posted samples back to us but have not received notification that they have been received please track them and check your junk or spam folder before contacting us to request an update.
Please quote your case reference number when contacting us to enable us to respond more quickly.
All results are still being issued on time and you will be contacted if we anticipate any delay with your case.
Our team is working extremely hard to maintain our high level of customer service during the pandemic and lockdowns. They are human beings and are trying to help so please be nice to them!
It is inevitable that delays will occur during the current situation. COVID19 is affecting everybody worldwide but has particularly impacted postal and courier services who have seen a surge in demand whilst their workforces are reduced due to the pandemic. These delays are out of our control, but we always provide tracking numbers where a tracked service has been requested. Please contact us if you are unable to track your order.
Due to recent isolated incidents we feel we must make it clear that, whilst the vast majority of our clients are extremely pleasant to work with, we will not tolerate abusive, threatening or unreasonable behaviour towards our staff and reserve the right to cancel and refund orders from such individuals.
Contact AffinityDNA today using the form below or call us on 01273 951103 to speak to one of our experienced team who will assist you in complete confidence.
If you are contacting us regarding an existing case, please quote your case reference number so we can assist you as quickly as possible.
If you have sent samples to us and not received a confirmation message, or you have not received results within the advertised turnaround time, please check your junk or spam folder before contacting us to make sure our messages are not in there.
If you have already messaged us but not received a reply, please check your junk or spam folder.
We are here to help with any questions you might have, whether it is for general DNA Testing advice or to request a quote. Your enquiry will be treated with the strictest confidence and will be handled professionally and compassionately by a real person.
You can also contact us by email on info@affinitydna.co.uk or in writing at:
